Terms & Conditions

Wholly owned & operated by Boswell Enterprises LLC

Last Updated: July 15, 2026

Overview

These terms and conditions outline the rules and regulations for using Josh Boswell's website and services. By accessing or using our website (located at joshboswell.com) or purchasing our services, you agree to these terms. If you do not accept these terms, please do not use our services.

Messaging Program

By opting in, you'll receive updates, exclusive offers, and practical tips on websites, AI, and marketing for local service businesses directly from Josh Boswell. Expect occasional messages with reminders and information about new services and promotions built to help your business get found, booked, and paid.

You can cancel the SMS service at any time. Simply text "STOP". Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to josh@joshboswell.com or 801-541-9389.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

Account Messaging: By providing your phone number at checkout or on your onboarding form, you agree that we may text and call you about your account, your build, and your service. These are service messages, not marketing. Reply STOP anytime to opt out of texts; we may still contact you by email about your account.

Client Communications: Our platform lets you send texts, emails, calls, review requests, and AI-powered messages to your own contacts. You are responsible for obtaining any consent required by law from your contacts and for complying with applicable communication laws, including the TCPA and CAN-SPAM, in how you use these tools. We provide the system; you control who it contacts and remain responsible for those communications.

Ownership

Boswell Enterprises LLC wholly owns and operates this website and all services provided. We provide done-for-you digital marketing services, custom websites, sales funnels, and AI-powered business tools.

Service Agreement

Our services include done-for-you website builds, the software platform and AI systems that run your customer-facing operations (chat, voice, booking, follow-up, reviews, payments), SEO and content services on applicable plans, add-ons you purchase, and any custom work we agree to in writing.

Key Terms

Scope: We provide done-for-you marketing services, custom website builds, and software platform access to support your business growth. Results may vary based on your effort and implementation, and no specific results are guaranteed.
Service Term: Services are offered on a monthly, annual, or one-time basis. Monthly plans run month-to-month with no long-term commitment unless otherwise specified in your purchase. Annual plans are billed upfront for the full term, are non-refundable, and run through the end of the prepaid term. One-time services (such as custom builds or development work) are delivered as specified with no ongoing term.
Auto-Renewal: Your subscription will automatically renew each billing cycle and your payment method will be charged unless you cancel prior to the renewal date.
Plan Switching: You can change plans at any time, up or down. Plan changes take effect on your next billing date unless we agree otherwise.
Immediate Service Commencement: Upon payment confirmation, we immediately begin provisioning your website and services.
Client Responsibilities: You agree to provide necessary access to your data and materials for us to perform our services. You agree to provide timely information, materials, approvals, and access we need to deliver your services.
Payment: Payment is required in full before services begin. You agree to keep valid payment information on file for any recurring charges.
Taxes: Prices shown may not include applicable taxes. Sales tax or similar taxes may be added at checkout or on your invoice when required by law. Any taxes we collect are passed through to the appropriate taxing authority and are not part of our service price.
Platform Access & Agency Services: Your service fee covers the complete package: strategy, a done-for-you build, ongoing management, software platform access, AI, and support. Software access is provided through third-party platforms via accounts our agency manages for you. We handle all platform billing. You pay us, we pay the platform providers. Usage (email, texts, calls, and AI) is billed separately based on how much you use. For most clients this runs about $10 to $20 a month and scales with how many leads you get.
Unlimited Edits: Unlimited website edits means unlimited changes to your existing website: text, images, photos, pages, sections, and styling, requested anytime, delivered on a reasonable turnaround. A full redesign, an additional website, or new custom functionality is a separate project we will quote for you. We ask for fair, good-faith use.
Build Timeline: Build timelines quoted in our marketing, for example live in 10 business days, refer to the website build and run from the day we receive your completed onboarding form. Steps that depend on third parties, such as phone number carrier registration and Google Business Profile verification, run on those providers' timelines and sit outside the build window.
Legitimate Transaction Acknowledgment: By completing your purchase, you acknowledge and confirm that this is a legitimate, authorized transaction made by you. You agree that if you have any concerns about your purchase, you will contact us directly at josh@joshboswell.com before initiating any dispute with your bank or credit card company.
Cancellation: You may cancel your service at any time. Cancellations are effective at the end of your current billing period (for annual plans, the end of the prepaid annual term), and you keep access through the end of the period you've paid for.
Termination & Asset Ownership: When you cancel, your subscription runs through the end of the period you have paid for. At the end of that period, hosting and operation of your website and systems on our platform stop. For 30 days after that, on request we will provide a copy of your website files, an export of your contacts and data, cooperation in porting your business number to a carrier of your choice, and help repointing your domain, which is registered in your name and always under your control. Any outstanding fees must be settled before final handoff. After the 30-day window, your account may be deactivated and remaining data permanently deleted.
Non-Payment: If a subscription payment fails, access may be paused when the subscription enters a failed status according to the platform's billing settings. Access is restored when payment is successfully updated or recovered. Follow-up reminders may be sent by text or email. Nothing is deleted during a pause. If payment remains outstanding for more than 30 days, we may cancel your subscription, and the cancellation and offboarding terms apply.

Agency Services & Platform Access

How Our Agency Model Works

When you sign up for any of our plans (Starter, Growth, or Pro), you're purchasing the complete package: strategy, a done-for-you build, software, AI, and ongoing support, delivered through our agency. Software access is provided through third-party platforms via accounts we manage for you. Work begins immediately when you sign up. Here's how it works:

What's Included in Your Fee:

The complete done-for-you build and ongoing management of your website and systems
Software platform access via our agency (all tiers)
SEO tooling and management (Pro tier)
Website hosting and management
Ongoing support and maintenance
Unlimited website edits
All features listed in your plan

What's Billed Separately:

Usage (email, texts, calls, and AI), billed separately based on how much you use. For most clients this runs about $10 to $20 a month and scales with how many leads you get.

Your Account & Data:

You have full access to your account and all your data
You own your domain, website content, customer list, business number, and data. No lock-in.
We handle all platform billing so you have one simple bill
Platform features, availability, and uptime are provided by our third-party platform providers and are subject to their terms of service. We do not guarantee platform uptime or availability, as these are outside our control.
When you cancel, hosting and operation of your website and systems on our platform stop at the end of your paid period. For 30 days after that, on request we will provide your website files, a data export, help porting your business number, and help repointing your domain. Any outstanding fees must be settled before final handoff. After 30 days, your account may be deactivated and remaining data permanently deleted.
Subscription fees are non-refundable. Cancellations take effect at the end of your current billing period (for annual plans, the end of the prepaid term).

Refunds & Guarantees

Our policy is simple: no contracts, cancel anytime.

No Contracts. Cancel Anytime.

All monthly plans run month-to-month with no long-term commitment. You can cancel anytime and you won't be billed for the next cycle. Fees already billed for the current cycle aren't prorated, and you keep access through the end of the period you've paid for. Annual plans are billed upfront for the full term and are non-refundable; if you cancel, your service runs through the end of the prepaid term.

Refunds

Because we begin provisioning your account and performing custom, done-for-you work immediately upon payment, payments for services are non-refundable. If something isn't right with your purchase, contact us at josh@joshboswell.com and we'll work with you in good faith to make it right.

No Results Guarantees

While we have a history of successful client outcomes, we do not guarantee specific financial results, revenue increases, lead generation numbers, or performance metrics. Your success depends on many factors including your market, offer, implementation, effort, and circumstances unique to your business. We provide tools, systems, and services. Your results depend entirely on how you use them.

Chargebacks & Disputes

Unauthorized Chargeback Policy

By completing a purchase with us, you certify that:

You are the authorized cardholder or have permission to use the payment method
This is a legitimate transaction that you intentionally authorized
You understand and agree to our refund policies as stated above
You will contact us directly to resolve any concerns before disputing charges with your bank

If you are dissatisfied with a purchase, you must contact us first at josh@joshboswell.com. We are committed to resolving issues fairly and will work with you in good faith.

Filing a chargeback or payment dispute for a legitimate purchase that does not meet the criteria for a refund under our policies may be considered fraudulent and will result in:

Immediate termination of all services and platform access
Collection efforts for the disputed amount plus chargeback fees (typically $15-25 per dispute)
Reporting to credit agencies and fraud prevention services
Potential legal action to recover fees and costs

Exception: Chargebacks filed for genuinely unauthorized transactions (fraud, stolen card) are always acceptable and will not result in penalties.

Proper Resolution Process: If you have an issue with your purchase, contact us directly and we will work with you to resolve it promptly. Filing a chargeback instead of contacting us directly may result in processing delays and fees.

Transaction Records: We maintain detailed records of all transactions including order confirmations, timestamps, IP addresses, and acceptance of these terms. These records may be used as evidence in the event of disputes or legal proceedings.

Intellectual Property

What you own: everything specific to your business. Your domain (registered in your name), your business phone number, your customer list and business data, all materials you provide to us, and, once delivered, the website content, copy, design, and configuration we build specifically for you.
What we own: the underlying templates, code frameworks, tools, systems, and know-how we use to build and run client websites, including improvements to them. These are shared across our client base and are not exclusive to any one client.
Your license: your website is built on our templates and frameworks. You receive a perpetual, non-exclusive, royalty-free license to use them as embedded in your delivered website, including after cancellation. In plain terms: the site we build for you is yours to keep and run, forever.
Timing: ownership of your deliverables transfers on delivery, provided all outstanding fees are settled. Access to third-party software (the platform) is licensed, not owned, and ends when your subscription ends.
Client Data: You retain ownership of all data you provide and all customer data generated through your account, and we use it only to deliver our services to you. We may analyze anonymized data to improve our offerings.

Liability & Indemnification

Limitation of Liability: We are not liable for any direct, indirect, or consequential damages arising from your use of our website, software, or services. Our total liability is limited to the amount paid by you for services during the previous three months.
Indemnification: You agree to indemnify and hold us harmless from any claims or damages resulting from your use of our software or services, including third-party claims related to data privacy or intellectual property.

Privacy & Data Protection

Cookies: Our website uses cookies to enhance user experience and analyze site traffic. By using our website, you consent to the use of cookies.
Data Security: We implement reasonable security measures to protect your data. However, we cannot guarantee complete security against all threats. Your use of the website and software is at your own risk.
Privacy Policy: For full details on how we collect, use, and protect your information, see our Privacy Policy at joshboswell.com/privacy.

Confidentiality

Non-Disclosure: Both parties agree to keep confidential any proprietary information shared during the term of this agreement. This obligation extends beyond the term of this agreement for a period of two years.
Portfolio Use: You permit us to use your company name, logo, and general project details for marketing purposes, including on our website and promotional materials.

Governing Law & Dispute Resolution

These terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Utah. BOTH PARTIES WAIVE THEIR RIGHT TO A JURY TRIAL.

Changes to Terms

Price Lock: Your subscription rate is locked at the rate you signed up at for as long as your subscription remains continuously active. If our pricing changes, it changes for new customers, not for you.

Josh Boswell reserves the right to update or modify these terms at any time, except as limited by the Price Lock above. We will notify users of any significant changes through email or a prominent notice on our website. Continued use of our services indicates your acceptance of the modified terms.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at josh@joshboswell.com or 336 East University Pkwy #1191, Orem, UT 84058.

Acceptance of Terms

By using our website, purchasing our services, or accessing our software, you confirm that you have:

Read and understood these Terms & Conditions in their entirety
Understood the refund policy that applies to your purchase
Agreed to be bound by these terms and conditions